This service is currently available to UK customers only.
If you are located outside of the United Kingdom and would like to exchange an item you purchased, please initiate a return through the Return Center here and place a new order for your preferred size at your convenience.
Customers within the United Kingdom must submit an exchange request for an item of a different size through our Returns Center within 30 days from the date of delivery.
Exchanges registered outside of this return period can not be approved and any item(s) returned without submitting an approved exchange request will be refused and cannot be guaranteed to arrive at the correct regional returns warehouse for processing.
Please ensure item(s) are returned in their original condition, with original swing tags and packaging, in line with the V3Apparel.com Returns Policy found here. An order invoice must accompany each return to help identify your return and to act as proof of payment. This can be found within your order package. Packages returned without the required identifying paperwork may experience delays or, may not be processed.
When returning item(s) with a pre-paid Royal Mail return label, packages must be posted in Royal Mail post boxes only to guarantee safe delivery. Royal Mail staff will not accept pre-paid packages within the Post Office as it does not require any further costs.
Exchange requests cannot be accepted for undergarments, gift card or digital E-gift cards, discontinued lines, items marked as 'Final Sale' and items purchased within our 'Only Sale Event of the Year'.
Items purchased at a 'pop-up shop', outlet store or other retailer or distributor cannot be returned for an exchange through V3Apparel.com. These items are not the responsibility of V3 Apparel and may only be returned to the store of the original purchase following the companies own return or exchange procedure.
All garments are subject to inspection for authenticity purposes and in line with our Returns Policy. When registering your exchange through the Returns Center please note that all exchange requests are subject to available inventory and items are not reserved due to the limited nature of V3 Apparel products. Items that cannot be exchanged upon arrival will instead be refunded back to the original payment method in full.
Please note that V3 Apparel cannot cover the shipping charges of any items returned with a courier of a customers choice and V3 Apparel cannot be held responsible for any returned item(s) until they are received by our team. We recommend safely and securely packaging your return to prevent any damage during transit. We also recommend keeping proof of postage and returning your package through a tracked shipping method only. V3 Apparel are not responsible for any packages that go missing during transit by a third party and cannot offer a replacement or reimburse any packages that are lost or damaged in transit, except whereby V3 Apparel has provided a pre-paid return label.
In the event that returned items are found to not be in a suitable condition in accordance with our Return Policy, the exchange will be rejected and customers will be responsible for arranging collection of item(s) within 14 days. It is agreed, by submission of an exchange request, that all returned goods are your responsibility until they are received by our team.