Customers within the United Kingdom can also exchange items within 14 days of receiving their order for the same item in a different size or colour. If the item is out of stock then a refund will be issued instead. If you would like an item of a different value or product code then you will need to return your items for a refund and place a new order. If you would like to return an incorrect or faulty item please contact our customer support team for further help.
Unfortunately we are unable to offer any exchanges for customers based outside of the United Kingdom. Instead, international customers can return any items to us for a full refund and then place a new order for the preferred colour, size or product.
Items must be registered and returned through our returns center to ensure we receive your return and full order details. To start your return please click here.
We will send an email confirming reciept of your return and a follow up email notifying you of whether your return has been approved or rejected upon inspection. Refunds will be processed to the original form of payment within 3-5 business days. We will send a refund notification email to confirm that we have processed your refund. The timeframe for the refund to be returned to your account will vary depending on the original payment method. Credit or debit card refunds may take between 5-7 business days and up to two billing cycles to appear on your bank statement. PayPal refunds may take between 7-10 business days to be accepted into your account. Please note: your initial order delivery charge can only be refunded in circumstances whereby the product is faulty or incorrect, or, if your order has been cancelled under the Consumer Contracts Regulations.
All goods are inspected upon return. We reserve the right to refuse any returns that are not in original condition, that is any items that are of the following: any items worn, washed, consisting of distinct odours, blemishes or signs of wear and tear, covered in animal or human hair etc will not be accepted. We cannot accept returns on undergarments for health and hygiene reasons. These items will state the no-returns policy within the product description. Gift cards are exempt from returns. Any discontinued products cannot be returned for a refund. In the event that returned items are found not to be in a suitable condition, we will refuse the return and contact you to arrange a return which you will need to cover.
All returned goods are your responsibility until they are received by our team. We recommend safely and securely packing your return to prevent any damage occurring during transit. We also recommend keeping proof of postage and returning your package through a tracked shipping method. Unfortunately we cannot be held responsible for any packages that go missing during transit.
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