Returns Policy

This Returns Policy applies to all products purchased at V3Apparel.com. It sets out the conditions under which returns are accepted, the rights of customers and the obligations of V3 Apparel Limited.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by this policy.

1. Return window

All eligible return requests must be submitted through our Returns Centre at v3apparel.returnscenter.com within 30 days of the delivery date. The delivery date is the date on which the order was delivered to the address provided at checkout.

Return requests submitted after 30 days from the delivery date will not be approved. Items returned without a prior approved return request will not be accepted.

Once a return request has been approved, the item or items must be physically shipped back to us within 14 days of the approval date. Approved returns received after this period may, at our discretion, be refunded as store credit rather than to the original payment method.

2. Condition of returned items

All items returned to V3 Apparel must meet the following conditions:

• Items must be unworn, unwashed and in their original condition

• All original swing tags must be attached and undamaged

• Items must be returned in their original packaging where possible

• The original order invoice must accompany the return

V3 Apparel reserves the right to reject any return where items are received in a condition that does not comply with the above requirements. Where a return is rejected, the customer will be notified and will be responsible for arranging collection of the item within 5 business days at their own cost.

V3 Apparel also reserves the right to claim compensation for any damage to returned items attributable to the customer.

3. Eligible and ineligible items

The following items are not eligible for return under this policy:

• Items marked as Final Sale at the time of purchase

• Items purchased during the Only Sale Event of the Year promotion

• Undergarments, for health and hygiene reasons — this will be stated clearly in the product description

• Gift cards and digital e-gift cards

• Discontinued lines

• Items purchased from third-party retailers, outlet stores, pop-up shops or marketplace partners including Mountain Warehouse, Debenhams and Rackhams — these must be returned to the original point of purchase under that retailer's own returns procedure

Items purchased as part of a matching set may be returned individually. Customers are not required to return the full set.

4. Sale items

Items purchased at a reduced sale price, excluding those listed as ineligible in section 3, may be returned within 30 days of the delivery date. Refunds for eligible sale items will be issued as store credit in the form of a digital e-gift card at the original sale price paid, rather than to the original payment method.

This condition is disclosed at the point of purchase. It does not affect a customer's statutory right to a full refund where an item is faulty or not as described.

5. Return postage

The cost of returning items to V3 Apparel is the responsibility of the customer unless V3 Apparel has provided a pre-paid return label. V3 Apparel does not provide prepaid return labels for standard refund requests.

Customers are responsible for all returned goods until they are received and confirmed at our returns address. V3 Apparel recommends using a tracked delivery service and retaining proof of postage. V3 Apparel accepts no liability for items lost or damaged in transit where a pre-paid label was not provided.

Items sent to any other address than the one provided through the returns portal will not be processed. If an incorrectly addressed return is received, the customer will be responsible for arranging redelivery at their own cost.

6. Multiple orders

Return requests must be submitted separately for each order. Items from separate orders must not be returned together in the same parcel. Where items from multiple orders are returned in the same parcel, all related return requests will be rejected.

7. Refunds

Approved returns will be refunded at the original purchase price paid. Refunds are processed within 5 to 7 business days of V3 Apparel receiving and inspecting the returned items.

For security reasons, refunds are always issued to the original payment method used at checkout. V3 Apparel cannot issue refunds to an alternative payment method.

Where a refund is issued as store credit, it will be sent as a digital e-gift card to the email address used at checkout. Instructions for redemption will be included in the notification email.

V3 Apparel will notify the customer by email when a refund has been processed. Additional time may be required for the refund to appear in the customer's account depending on their payment provider. Card refunds typically take 3 to 5 additional business days. PayPal refunds typically take 7 to 10 additional business days.

8. Faulty, damaged or incorrect items

Where a customer receives an item that is faulty, damaged or not as ordered, the customer should contact V3 Apparel directly at support@v3apparel.com within 30 days of the delivery date. Customers should not submit a return request through the Returns Centre for faulty items without first being advised to do so by a member of the V3 Apparel support team.

Under the Consumer Rights Act 2015, customers have the right to a full refund, repair or replacement for goods that are faulty, not as described or not fit for purpose. This right applies regardless of whether the item was purchased at full price or on sale and is not limited by V3 Apparel's standard returns policy.

9. Orders returned by the courier

Where an order is returned to V3 Apparel by the courier due to an incorrect or incomplete delivery address provided by the customer at checkout, V3 Apparel will contact the customer upon receipt of the returned order. The customer may choose to have the order reshipped at their own cost or request a refund.

Where a refund is requested in this circumstance, the original shipping charge and a handling fee of 15% of the order subtotal will be deducted from the refund amount. This deduction applies to orders that originally qualified for free shipping.

10. Pre-paid return labels

Where V3 Apparel provides a pre-paid Royal Mail return label, the item must be posted in a Royal Mail post box only. Royal Mail post offices and counters will not accept pre-paid packages. Items posted via an incorrect method using a pre-paid label remain the customer's responsibility until received by V3 Apparel.

Where an item returned using a V3 Apparel pre-paid label is lost or damaged in transit, V3 Apparel will refund the full original purchase price to the original payment method following investigation with the courier.

11. Statutory rights

This Returns Policy does not affect any statutory rights customers have under applicable UK law, including:

• The right to cancel a contract within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• The right to a repair, replacement or refund for faulty or misdescribed goods under the Consumer Rights Act 2015

• The right to a refund of standard delivery costs where a contract is cancelled within the statutory cancellation period

12. Contact

For all returns enquiries please contact V3 Apparel at support@v3apparel.com. Our support team is available Monday to Friday 9am to 5pm.

To submit a return request please visit v3apparel.returnscenter.com.